Effective Date: 9/4/25

1. Introduction

Skorsten ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us in any other way.

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name

• Address

• Phone number

• Email address

• Payment details (e.g., when paying for services)

b. Service Information

• Details of the services you request or receive

• Property information (e.g., chimney type, access needs)

• Photos or inspection notes (if applicable)

c. Website Information

If you visit our website, we may collect:

• IP address

• Browser type

• Pages visited

• Date and time of access

• Cookies and tracking data (see section 6)

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our chimney services

• Schedule appointments and communicate with you

• Send service reminders or updates

• Process payments and send invoices

• Improve our services and customer experience

• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share information with:

• Service providers or contractors assisting with your job (e.g., subcontractors)

• Payment processors

• Government or regulatory bodies, when legally required

• Others with your consent

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Secure storage of physical and digital records

• Limited access to personal information

• Use of secure payment processing systems

6. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to:

• Improve site performance and functionality

• Analyze visitor behavior

• Customize your experience

You can adjust your browser settings to refuse cookies, though some features of the site may not function properly.

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate information

• Request deletion of your personal data (subject to legal obligations)

• Opt-out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website or communications may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us:

Skorsten
New York, New York, 07008
Email: example@email.com
Phone: 1-234-567-8910
Website: skorsten.framer.website